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New Years Resolutions for your Ecommerce Website
30 December 2008

 
 

Earth Skater Client Testimonials

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Raul, 

I hope everything is well with you. I’ve noticed that your website has been broken for a long time now. It occurred to me the other day that I have what I think could be a very good option for you (I have no financial interest in it). I have a wonderful long term relationship with a professional webmaster/designer/marketing guru. I started with him through the PayPal shop cart service. He has a number of shopcart/website applications for people with just a few products. He also does websites for people with 10,000 items and I became convinced that this is the guy who could really help me, even after getting screwed around for over a year with another supposed ‘webmaster’.

Long story short is told by looking at my website. I wanted is crisp, easy to navigate and fast. It has taken a lot of work to get to what Google says is a 3200 page website (we do a lot of cross promoting of products). In the approximate five years we’ve worked together, there has never been a day when we didn’t have an improvement project the site itself or internet marketing.

I never expected we would have many sales on the site, I set it up to entice people to call the store, since most of them understand little about our products.

Anyway, the reason I wanted to recommend Sean to you is that he is dedicated to his customers, like you and me. And, he does piece work, if that’s a good term here. Sean has built my website into what I think is better than any of my competitors as good as any one the net and has never billed me more than $240 at a time for his work. I call him to discuss something that would take me a half a day to create or change and the next day I see he’s debited my bank card $70. Sometimes he groups projects together and the charge is usually $140.

He has had my debit card for five years and I have never called him wondering why he charged because he always attached a detailed activity list with the statement, which he emails me. I get the statement before the money even comes out of my account. 

In all this time I’ve introduced Sean to two people: a friend of 37 years and you. He doesn’t need to chase after work but he does like new quality accounts –the same as you and me, again. I’ve taken all this time to introduce you guys because it’s not often I’ve worked with two guys who I feel good about introducing, business-wise.

Thanks,
David Jones
www.UnwiredSignal.com
Dallas, TX
214-774-2588
888-713-1243 Toll free


Thank you for all of your hard work and extra effort to get my web site up and running as quickly as possible! Your customer service is responsive, friendly and very professional. You have a "can-do" attitude and are willing to go the extra mile to take care of the customer. I cannot thank you enough!  - Diane Ewing, Your Life's Path

Great Job! If Verio had half the customer service you provide, maybe they would be worth it, but they don't. You're going to put them out of business. - Brent W., Cosmeaux Optics & Tradewind Marine

Whew ! That was a major project, and we want you to know how much we appreciate your patience and creativity.  It was a real pleasure to work with you and to feel that even our most nitty gritty request was handled with such ease and in such a spirit of willingness and helpfulness. We have unveiled our new website to our Board and our members and have had nothing but positive feedback since its launch last week. And we feel it will be one of our major tools for advertising and public awareness. Thanks again for making what might have been a stressful experience, into a really pleasant one.
 
With best wishes,
Scott N. Edgerton, C.E.O.
Emily Rosen, Chairperson P.R.
Center for Group Counseling
Boca Raton, FL

The changes you made are perfect. It ceases to amazes me that you can so clearly understand what I wanted changed, being that a novice like myself is trying to explain what he wants. Great Job!!! - Chip C., Project Manager - Carolina Management Group Properties, Inc., Florida, Tour The Go Zone

Since I like things to be a no-brainer for the customer, even help them along their journey, I like clear, clean and professional looking pages. Therefore, mine is as good as the best, as I see it.  And you know I am picky where it comes to those things. 
 
Potential customers can get to what they are interested in with far fewer clicks than with any of my competitors. That means they can get back to a previous page without getting frustrated and leaving. It also gives them a good feeling about coming back to my site if they need to continue their research at a later time.
 
It always takes extra time and effort to make things simple and I thank you for working with me to accomplish that.

David Jones
www.UnwiredSignal.com
Dallas, TX
214-774-2588
888-713-1243 Toll free

Just thought I would drop a line and let you know that I really like the changes you made to the admin.  It makes it easier to work with when adding new products. I have been with Earth Skater for almost two years now and I think I can honestly say, why would anybody go anywhere else for ecommerce web hosting? you guys have got it together.

Thanks,
Rickey
Ricks PC Parts
Andalusia, AL


I just want to drop a note and say thank you for all your hard work, working after hours until late at night, recognizing the deadline that approaches my business, persisting through to make my web site everything that I envision. THANKS! - Paul B., Within Reach Seminars

You have given the most outstanding service I could have imagined! Thanks for all of your hard work. - Scott B., Help Me Tri

You have the best customer service. Thank you! - Kerry S., San Antonio, Texas, Eden's Garden Collection
 

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